Refund Policy

14-day money-back guarantee

Functional Defect Diagnostics Ltd. offers a 14-day money-back guarantee on diagnostic orders. If you are not satisfied with your purchase, you may request a full refund within 14 days of the order date, provided that the final diagnostic report for that order has not yet been delivered. Once the report has been delivered, the work has been performed and the order is no longer eligible for a change-of-mind refund.

How to request a refund

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for every purchase. To request a refund:

• Visit paddle.net and look up your purchase using the email address you used at checkout, or
• Email us at info@fddiagnostics.com with your order number and we will forward the request to Paddle on your behalf.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and typically take 5–10 business days to appear on your statement.

Defective or incorrect orders

If a diagnostic report contains a technical defect attributable to us, contact support and we will either correct the report or issue a refund, regardless of the 14-day window.

Statutory rights

Nothing in this policy limits any non-waivable statutory rights you may have under the consumer protection laws of your country of residence.

Contact

Functional Defect Diagnostics Ltd., Israel · info@fddiagnostics.com